Privacy Policy

Who we are

Armour Transport Limited is the data controller for the personal data described here. We are a container haulage operator based in Essex, England, working to and from UK ports and rail terminals. For anything to do with your data — a question, a request or a complaint — email enquiries@armourtransport.co.uk or call 01375 801 777.

What we collect

• Quote and contact enquiries: your name, company, email address, phone number, collection port, container size, collection date, delivery postcode and any requirements you give us.
• Communications: records of correspondence by email, phone or WhatsApp when you contact us.
• Technical data: as with any website request, your IP address and basic browser information are handled by our hosting and content delivery provider so the page can be sent to you securely. We do not use this to identify you.
• Usage data: if you accept analytics, we collect privacy-friendly, aggregated usage statistics through Plausible — such as which pages are viewed and which site referred you (see our Cookie Policy). Plausible is cookieless and aggregate-only: it collects no personal data, does not track you across other sites and does not build a profile of you. If you decline, no analytics script is loaded at all.
• Your consent choice: whether you accepted or declined analytics is stored locally in your own browser so we don't ask again on every visit. It stays on your device and is strictly necessary for the consent mechanism to work.

How and why we use it

We only use your data where the law gives us a basis to do so:

• Answering your enquiry and preparing a quote — steps taken at your request before entering into a contract; or, where no contract follows, our legitimate interest in replying to people who contact us.
• Providing and administering the haulage you book with us — performance of our contract with you.
• Keeping records of jobs, quotes and correspondence — our legitimate interest in running the business, resolving queries and dealing with any claim or dispute.
• Understanding how the site is used — your consent, given through the cookie banner. Analytics runs only if you accept, and you can withdraw at any time.
• Keeping the site available and secure — our legitimate interest in protecting the site and the people who use it.
• Meeting our legal, tax and regulatory obligations as a UK haulage operator — compliance with a legal obligation.

Where we rely on legitimate interests, we have weighed them against your rights and freedoms and are satisfied they do not override them. You can object at any time using the contact details above. We do not use your data for automated decision-making or profiling.

Who we share it with

We do not sell your data and we never share it for anyone else's marketing. We share it only with the providers that help us run this website, each acting on our instructions under a contract requiring them to keep it secure and use it only for the purpose we set:

• Formspree — receives the quote and contact form submissions from this website and delivers them to our inbox.
• Plausible Analytics — provides the aggregated website statistics, and only where you have accepted analytics.
• Amazon Web Services — hosts and delivers the website: the files are stored in Amazon S3 in the London region and served through the Amazon CloudFront content delivery network.

We may also share information with our accountants or professional advisers where they need it to support the business, and with the police, HMRC or another authority where the law requires or permits it.

Sending data outside the UK

Some of the providers above operate outside the UK, so your data may be transferred internationally:

• Formspree is a United States company, so the details you send through our forms are processed in the US.
• Our website files are stored in Amazon's London region, but CloudFront is a global network — pages are served from whichever edge location is nearest to you, which may be outside the UK.

Wherever personal data leaves the UK, we rely on the transfer safeguards recognised under UK data protection law — such as UK adequacy regulations, or standard contractual clauses with the UK International Data Transfer Addendum, as applicable to the provider — so that your data continues to receive an equivalent level of protection. Email us if you would like to know which safeguard applies to a particular provider.

How we protect your data

The whole site is served over an encrypted HTTPS connection, so what you send through the quote form is protected in transit. The website's files sit in private storage that can only be reached through our content delivery network, not directly from the internet. Access to enquiries is limited to the people who need it to quote for and run your job. We never ask for card or bank details through this website. No system can be guaranteed completely secure, but if a breach ever put your rights at risk we would report it to the ICO, and tell you, as the law requires.

How long we keep it

We keep personal data only for as long as we have a reason to. An enquiry that does not turn into work is kept for a limited period so we can pick the conversation up if you come back to us, and is then deleted or anonymised. Records of jobs we have carried out, and the invoices that go with them, are kept for as long as tax, accounting and transport law requires, and for as long as a claim could still be brought. Analytics data is aggregated and contains nothing that identifies you, so it is not held against your name.

Your rights

Under the UK GDPR you have the right to be told what we hold and to receive a copy of it, to have it corrected, to have it deleted, to restrict how we use it, to object to processing we base on our legitimate interests, and to receive data you gave us in a portable format.

You can also withdraw your consent to analytics at any time, and withdrawing is as easy as giving it. Clearing this site's stored data in your browser removes the choice we recorded, so no analytics script will load and the consent banner will ask again on your next visit — where you can simply decline. Withdrawing does not affect anything done while your consent was in place.

To exercise any of these, email enquiries@armourtransport.co.uk. It costs you nothing and we will respond within one month. If you are unhappy with how we have handled your data, we would like the chance to put it right — but you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy as our services or the providers we use change. The date at the top shows when it was last revised, and the version published here is the one that applies. Where a change materially affects how we use your data, we will make that clear on this page.

Contact us

Any question about this policy, or about the data we hold on you — email enquiries@armourtransport.co.uk or call 01375 801 777. For cookies and analytics specifically, see our Cookie Policy.